Justin - Contributing Author on CX Central

NICE CXone InContact Cloud Solution launches in Australia

NICE CXone cloud contact centre platform launches in Australia

August 28, 2017 Last Updated: November 21, 2019
Justin

NICE launches new contact centre platform in Australia with the introduction of CXone – a fully-integrated and open cloud contact centre platform.

Concentrix mid year review 2017

August 15, 2017 Last Updated: November 18, 2019
Justin

Concentrix’s Country General Manager (Australia & New Zealand) Peter Monk has released his mid-year review including Concentrix’s recent acquisition of Tigerspike.

Customer Experience in Banking 2017

August 11, 2017 Last Updated: March 11, 2020
Justin

The Avaya commissioned Customer Experience in Banking 2017 report shows the rising importance of omnichannel solutions for customers.

What’s missing from most sales call centre training programs?

August 6, 2017 Last Updated: December 31, 2019
Justin

There is typically one critical component missing from most sales call centre induction programs that negatively impacts performance and engagement. We reveal what it is and why you need to include it.

6 Tips for starting a new contact centre job 2019

6 Tips when starting a new call centre job

August 4, 2017 Last Updated: June 21, 2021
Justin

Starting a new call centre job can be a daunting experience so we’ve got six tips that will help ensure you survive and thrive! So whether its a job in customer service, sales, support or handling the social media account these tips will help you right from day one.

Two call centre workers jailed for skimming customer accounts

July 13, 2017 Last Updated: November 20, 2019
Justin

After skimming customer accounts to fund an overseas holiday, two call centre workers have been found guilty and jailed for their crimes.

000 Emergency Services Contact Centre tender coming soon

July 9, 2017 Last Updated: November 21, 2019
Justin

Good news for Local Australian call centre outsourcers with the Emergency Services Contact Centre tender coming up for grabs soon.

Union furious has 250 Government call centre jobs are being moved to outsourcers

250 Government call centre jobs to be outsourced

May 17, 2017 Last Updated: November 20, 2019
Justin

News has emerged following the 2017 Federal Budget that 250 Government call centre jobs at the Department of Immigration will be moved to an outsourcer.