Behind the scenes at the Safe Steps call centre
Community Education

Safe steps call centre

We continue to highlight call centres that truly make a difference in our community. In this article we take a look at the Safe Steps call centre.

Community Education

Why do Australian call centre jobs go overseas?

With the huge growth in overseas contact centres we explore why thousands of Australian call centre jobs go offshore at the expense of local jobs and an increase in customer frustration.

Australian celebrities who have worked in a call centre
Community Education

Celebrities who have worked in a call centre

You’d be surprised at the number of celebrities who worked in a call centre. Channel Seven’s Sunrise weatherman Sam Mac reveals how he got his big break. 

Community Education

iSelect unveils With New Customer Contact Centre

Inside iSelect’s new contact centre Some good news for the local Melbourne contact centre industry with the market leader in online comparison services, iSelect Ltd, announcing the opening this week of its second Melbourne customer contact centre at 246 East

CX Executive Tips

Call centre process failure contributes to horses deaths

How a call centre contributed to the death of horses  The importance of systems and communication between call centres and the rest of the business has been sadly demonstrated in a shocking case of horse cruelty in Melbourne last week.

How to build a staff rewards calendar
Employee Engagement

How to build a staff rewards calendar

Having a staff rewards calendar is a great way to energise your workplace with a series of planned fun and interactive events on a monthly calendar.