Justin - Contributing Author on CX Central

A new call centre outsourcer is entering the Australian market

There’s a new call centre outsourcer in town

May 30, 2016 Last Updated: July 15, 2024
Justin

There is a new call centre outsourcer entering the Australian call centre industry with one of the global power houses deciding to open up a 300 seat contact centre in Melbourne Australia.

Quality Connex and Vocalcom join forces in Australia

May 25, 2016 Last Updated: December 31, 2019
Justin

Quality Connex and Vocalcom have joined forces with a new distribution model for call centre tecnology announced today in Australia and New Zealand.

Triple Zero call taker abuse

May 25, 2016 Last Updated: June 20, 2021
Justin

Pretty sad when the NSW Ambulance Service has to commence a campaign to stop the Triple Zero (000) call takers from being abused.

Call to Excellence Conference 2016 – Key Learnings

May 20, 2016 Last Updated: November 10, 2019
Justin

ay one of Call to Excellence 2016 kicked off in Melbourne today with a bunch of great speakers and a very engaged and eager to learn audience.

10 Signs you’ve been working in a call centre too long

May 18, 2016 Last Updated: October 29, 2021
Justin

There is a lot to love about working in a call centre (seriously!) but here are 10 signs you’ve been working in a call centre too long. And if you can relate to at least 5 of them maybe its time to seek urgent professional help!

New Optus call centre based in Adelaide for small businesses

May 16, 2016 Last Updated: November 25, 2019
Justin

Optus announce a dedicated Adelaide based call centre as part of their new SMB strategy providing more support to small businesses.

Tips from a call centre agent to improve your call centre experience

May 10, 2016 Last Updated: November 17, 2019
Justin

Yes we know you hate calling us so we reveal some insider secrets to make your call centre experience more enjoyable for the both of us.

4 Call centre games to boost performance

May 9, 2016 Last Updated: February 1, 2021
Justin

We’ve got 4 call Centre games to boost performance and engagement in your contact centre that are easy to set up and don’t cost a fortune. Great to use in inbound, outbound sales and service.

New Terrorist Hotline

May 5, 2016 Last Updated: December 25, 2019
Justin

Australian Government to launch new Terrorist Hotline Whilst the $1B promised to fix the Centrelink call centres didn’t materialise, author David Wroe from the Sydney Morning Herald has reported that $4 million dollars has been allocated in the 2016 Federal

Do Not Call Register Penalty handed out

May 4, 2016 Last Updated: January 13, 2019
Justin

The Australian Communications and Media Authority (ACMA) continues a crackdown on companies breaching the Do Not Call Register Act, with a financial services company – Premium Financial Services – hit with a $34,000 infringement notice after telemarketing calls were made

Articles by Justin