Articles by Justin

Community Education

Vodafone complaints plummet

November 23, 2015 Last Updated: November 10, 2019
Justin

Vodafone complaints plummet In a recent report by the Telecommunications Industry Ombudsman, the key highlight was the plummet in Vodafone complaints that continued their downward spiral. And across all providers, the Telco industry received the lowest level of new complaints since

Benefits of cloud technology for call centres
Technology (Core)

Benefits of Cloud Technology for call centres

October 9, 2015 Last Updated: December 29, 2019
Justin

There are a range of benefits of Cloud Technology for call centres in Australia no matter what size your business is – we list some of the key benefits.

2015 Auscontact Award winners
CX and Call Centre Awards

Auscontact Association 2015 award winners

September 28, 2015 Last Updated: November 17, 2019
Justin

Congratulations to all the Auscontact Association 2015 award winners who were announced at a gala event in Sydney on 25 September 2015. 

CX Executive Tips

Who handles your social media customer service?

September 24, 2015 Last Updated: November 18, 2019
Justin

The rising importance of getting social media cusstomer service right Most businesses these days are looking at new ways to grow their business and there is no doubt that social media customer service is becoming increasingly important. And as well

How call centres impact the local economy
Offshore Call Centres

How call centres impact the local economy

September 17, 2015 Last Updated: November 24, 2019
Justin

In this article, we explore how call centres impact the local economy employing hundreds if not thousands of employees and the flow-on effects it creates.