Justin - Contributing Author on CX Central

Dismissing the stigma surrounding boomerang employees

September 15, 2015 Last Updated: November 25, 2019
Justin

A boomerang employee is someone who voluntarily left your employment, but was subsequently ask to return. Is it a good idea for your business?

Tips to improve your Digital Customer Experience

September 10, 2015 Last Updated: October 23, 2020
Justin

As the digital customer experience becomes the primary channel for your customers, these 10 tips will help shape your digital CX strategy for success.

Is Technology Turning Humans Into Machines?

September 9, 2015 Last Updated: January 12, 2019
Justin

When considering if technology is turning humans into machines consider this: If a person does work in which their every move is dictated by a machine, aren’t they a little bit machine? This is the question Brady Dale on observer.com

The attribute you need to be a Transformational Leader

The key trait to Transformational Leadership

September 8, 2015 Last Updated: November 24, 2019
Justin

A new study has revealed there is one critical trait leaders require to be able to deliver transformational leadership in the workplace.

Using outsourcing solutions for businesses

September 2, 2015 Last Updated: February 21, 2021
Justin

Learn about the key functions that your business can outsource to fast-track your business growth, reduce risk and improve customer service.

tips on how to retain high performers at work

5 tips on how to retain high performers in your business

September 2, 2015 Last Updated: July 15, 2020
Justin

Don’t lose your most valuable employees! These 5 tips will help you retain high performers in your business leading to higher engagement and productivity.

3 Ways to undermine your leadership integrity

September 2, 2015 Last Updated: December 1, 2019
Justin

Integrity is a valuable trait for leaders so to establish or maintain your leadership integrity, we’ve got 3 common pitfalls that you need to avoid.

ipSCAPE have dropped the direct to market model in Australia

ipSCAPE looking for partners in Australia

August 31, 2015 Last Updated: November 21, 2019
Justin

Craig Neil, CEO of IPscape announces that they’re moving towards a channel model in Australia that will present a new wave of solutions for their customers.

Who should manage social media customer support?

August 28, 2015 Last Updated: March 11, 2020
Justin

Who manages Social Media Customer Support is becoming an increasingly complex and important decision for organisations with serious consequences for failure when your business gets it wrong.