Articles by Justin

2014 Auscontact Award winners
CX and Call Centre Awards

2014 Auscontact Award Winners Announced

October 29, 2014 Last Updated: November 17, 2019
Justin

The best contact centre industry professionals and businesses in Australia have been announced in the 2014 Auscontact Association awards.

News & Press Releases

Hunter Water Call Centre Reinstated

October 29, 2014 Last Updated: January 14, 2019
Justin

HUNTER Water has admitted it made the wrong decision in outsourcing its customer call centre, and is bringing the service back to Newcastle. Three years ago in 2011, the water provider sent its customer service operations out of house –

Telstra call centre staff have language issues
News & Press Releases

Telstra call centre staff have language issues

October 29, 2014 Last Updated: August 30, 2020
Justin

Telstra call centre staff in Perth have been singled out as having language problems according to their CEO as he makes a couple of ‘interesting’ statements

How to Improve Performance

6 Step guide to handling customer complaints

October 25, 2014 Last Updated: October 16, 2021
Justin

A 6 Step guide to handling customer complaints will have your customer service team turn dissatisfied customers into advocates for your business.

News & Press Releases

Victorian Government lures Indian contact centre giant to Melbourne

October 20, 2014 Last Updated: January 13, 2019
Justin

A 1000-staff, Indian-headquartered Cisco and Avaya reseller has set up shop in Melbourne with the support of the Victorian government. Servion is a global company that specialises in delivering customer interaction management (CIM) solutions, saying it wants to change customer