Justin - Contributing Author on CX Central

2019 livepro Knowledge Management Award Winners

September 19, 2019 Last Updated: September 24, 2019
Justin

Knowledge Management platform provider Livepro have announced the 2019 winners of their Knowledge Management Awards.

General Call Centre Management Quiz 1

August 22, 2019 Last Updated: September 10, 2019
Justin

How well do you know call centres? Take our general call centre management quiz 1 to test your knowledge on call centre management practices.

Adobe integrates Delacon for call analytics

August 22, 2019 Last Updated: April 7, 2020
Justin

Call analytics company Delacon has become the only call tracking company in Australia to be fully integrated with Adobe Analytics and Adobe AdCloud.

CallDesign named premier Aspect Channel Partner in Australia

August 21, 2019 Last Updated: November 20, 2019
Justin

Call Design, an international workforce management solutions company has been given the exclusive sole rights for Aspect Software in Australia.

2019 Auscontact Association Award Winners

August 18, 2019 Last Updated: April 7, 2020
Justin

We reveal the 2019 Auscontact Association Award Winners for the best call centre individuals and organisations in Australia.

What is a Knowledge Management Tool?

August 8, 2019 Last Updated: March 16, 2020
Justin

this podcast (and associated article) we explore the value of Knowledge Management Tools for call centres and how they can transform your business.

How can you extend your call centre career?

July 29, 2019 Last Updated: March 16, 2020
Justin

In this Podcast we speak to Daniel Ord about how to move your call centre career towards the much broader opportunities in Customer Experience (CX) Management.

Voice of the Customer Quiz

July 25, 2019 Last Updated: September 10, 2019
Justin

Test your CX knowledge on our Voice of the Customer quiz and discover how much you know about the VOC, Customer Insight and understanding.

General Customer Experience Quiz 1

July 25, 2019 Last Updated: September 10, 2019
Justin

Test your knowledge on Customer Experience with these 10 sample questions based on the CCXP competencies.

Adoreboard announced as a Gartner Cool Vendor

Adoreboard announced as Gartner Cool Vendor

July 24, 2019 Justin

Adoreboard has been announced as a 2019 Gartner ‘Cool Vendor’ for their Artificial Intelligence solutions for Customer Analytics used by customers like Telstra.

Articles by Justin