Working too hard - is the price you pay really worth it?
Call Centre Health & Wellbeing

A dose of perspective about working too hard

This is a story I heard many years ago and it always stuck with me – I hope it provides you with a dose of perspective about working too hard and whether the price you pay is really worth it.

new phone scam in Australia
In the Community

The facts behind the ‘hello can you hear me’ scam

Australian Police have issued a warning about the “hello, can you hear me scam” that is allegedly using the victim’s voice recording to make illegal purchases. We speak to call centre industry experts to find out if it’s actually possible or if it’s a case of fake news.

Australian call centres longest wait times
In the Community

Australian call centres longest wait timesĀ 

In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.

the future of call centre outsourcers in Australia
Call centre outsourcing articles

The future of call centre outsourcers in Australia

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

News & Press Releases

Where is Salmat?

There appears to be a general consensus that one of the original contact centre outsourcers in Australia has been a bit MIA so we asked, Where is Salmat?

Centrelink call centre
Call Centre KPIs & Metrics

The Centrelink call centre

The Centrelink call centre certainly has its fair share of critics with horrendous wait times (if you can get through) but are things about to change in 2019?

Why are Australian call centres moving offshore
Executives

Why are Australian call centres moving offshore

Being greeted by someone in an offshore call centre is becoming increasingly common so we explore why Australian call centres are going offshore. And with nine out of ten customers preferring a local call centre is it a risky move for any business?

Offshore call centres

More Australian call centre jobs heading offshore

More Australian call centre jobs heading offshore with IAG brands such as NRMA, RACV, SGIO and CGU announcing their intent to move call centres overseas to deliver more profit for their shareholders at the expense of local jobs and a lower quality customer experience.

All the 2016 Auscontact Award winners
CX and Call centre awards

2016 Auscontact Award winners

After a comprehensive judging process, the 2016 Auscontact National Award winners have been announced for individuals and businesses.

A guide to call centre work from home models
Call Centre Health & Wellbeing

Call Centre Work From Home Guide

Implementing a call centre work from home workforce can provide plenty of benefits but you need to consider these six things before you get started.

funny call centre work GIFS
Have a Laugh :)

Funny Call Centre Work GIFS

If you’ve ever worked in a call centre then you will be able to relate to our funny call centre work GIFS that sum up every day call centre life.