Tips on how to manage angry customers
Call Centre Agent Tips

How to manage angry customers

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

Customer Service Chatbots on the increase in Australia
News & Press Releases

Chatbots on the increase in Australia

Research conducted a couple of years ago suggested that Chatbots are on the increase in Australia but the latest data perhaps suggests a different story.

All the 2017 Auscontact Award winners
CX and Call Centre Awards

2017 Auscontact Award Winners

Congratulations to the 2017 Auscontact Award National Winners who have received the highest honour in the Australian call centre industry.

workplace ideas for Halloween 1200x630
Employee Engagement

Workplace ideas for Halloween

Inject a bit of fun and spookiness into your workplace with these great workplace ideas for Halloween that will inspire your inner ghoul! Our article includes some photos and ideas for inspiration.