2017 Auscontact Award Winners

Introducing the 2017 Auscontact Award Winners

The 2017 Auscontact Award Winners for this year was all about the “Year of the Individual” with the Auscontact Association somewhat controversially dropping their centre award categories for 2017.

So with centre awards out of the picture this year, it provided the opportunity to focus on some of the outstanding individuals that form part of our industry.

To determine who gets the highest honour in the Australian call centre industry a team of experienced judges spent months interviewing and reviewing applications and as a former judge,  I can assure you the judges work incredibly hard!

For those unfamiliar with the process, the judges first announce the state winners for each category in a gala night held in each capital city.

Each of the state award winners are then flown to the National Awards night which this year was hosted in Melbourne at the RACV City Club in Melbourne on Friday, 13 October where the national winners are announced.

In other words, you have to win the state awards first.

Then the national 2017 Auscontact Awards winners are selected from the 5 state award winners.

2017 Auscontact Award Judges

• Tracy Thompson – Manager Housing Direct, Housing Authority WA
• Leanne Robinson – Consultant, BBB Advisory
• Wayne Baker – Chief Executive Officer, Symmetry HR
• Stephanie Tzintzis – Group Human Resources Manager, Recoveries Corp
• Craig Snow – Head of Operations, CBHS Health Fund Ltd
• Rebecca Chamberlain – Operations Manager, Brisbane City Council

2017 Auscontact Award National Winners

Industry luminaries gathered to honour the highest achieving individuals and centres in the Australian Contact Centre industry that have stood out amongst their industry peers to demonstrate real passion, leadership and innovation.

Congratulations to the national winners below who have been awarded the highest industry honour in their respective categories.

• Customer Contact Professional: Lamya Doueihi, Teachers Mutual Bank
• People Champion: Gemma Alderton, CommInsure
• Operations Champion: Kristy D’Amato, Teachers Mutual Bank
• Workforce Management Champion: Marisa Johnson, Housing Authority WA
• Digital/Omni Channel Champion: Prashant Mohan, Prospa
• Customer Experience Champion: Alison Binskin, Prospa
• Team Leader/Team Manager: Dennis Vihas, CommInsure
• Customer Contact Manager: Tracy Thompson, Housing Authority WA
• Best Centre Team: Housing Authority WA

2017 State Auscontact Award winners

As I mentioned earlier, Auscontact awards winners in each state first, and the winners from the states are then considered for the national award.

Congratulations to all the state award winners below who received fantastic recognition in their respective states.

2017 South Australia State Auscontact Award winners

Customer Contact Professional: Kristen Glowik, Philmac
People Champion: Hannah Keeley, MyBudget
Operations Champion: Rebecca McDermott, Allianz Australia
Workforce Management Champion: Karl Wienert, MyBudget
Customer Experience Champion: Rebecca Pulbrook, MyBudget
Team Leader/Team Manager: Trista Hallworth, Allianz Australia
Customer Contact Manager: Vince Santamaria, Allianz Australia
Best Centre Team: MyBudget

2017 Victoria State Auscontact Award winners

Customer Contact Professional: Victor Natalizio, Recoveriescorp
People Champion: Renae Bush, Concentrix
Operations Champion: Matthew Popple, Australia Post
Workforce Management Champion: Michelle Rowston, Australia Post
Digital/Omni Channel Champion: Samantha Milton, Australia Post
Customer Experience Champion: Nicholas Muni, Link Group
Team Leader/Team Manager: Abhijeet Waghmode, Recoveriescorp
Customer Contact Manager: Suzanne Chhour, Recoveriescorp
Best Centre Team: Recoveriescorp

2017 Western Australia Auscontact Award winners

Customer Contact Professional: Michelle Hanson, City of Stirling
People Champion: Tayla Orchard, Housing Authority WA
Operations Champion: Monica Martino, Housing Authority WA
Workforce Management Champion: Marisa Johnson, Housing Authority WA
Digital/Omni Channel Champion: Samantha Milton, Australia Post
Customer Experience Champion: Dylan Spencer, Housing Authority WA
Team Leader/Team Manager: Peter Grundy, Stellar
Customer Contact Manager: Tracy Thompson, Housing Authority WA
Best Centre Team: Housing Authority WA

2017 Western Australia Auscontact Award winners

Customer Contact Professional: Lamya Douiehi, Teachers Mutual Bank
People Champion: Gemma Alderton, CommInsure
Operations Champion: Kristy D’Amato, Teachers Mutual Bank
Workforce Management Champion: Kerri McCaw, nib Health Fund
Digital/Omni Channel Champion: Prashant Mohan, Prospa
Customer Experience Champion: Alison Binskin, Prospa
Team Leader/Team Manager: Dennis Vihas, CommInsure
Customer Contact Manager: David Fahim, Prospa
Best Centre Team: Teachers Mutual Bank

2017 Queensland Auscontact Award winners

Customer Contact Professional: Sarah Lawrie, Concentrix
People Champion: Christopher Gowers, Concentrix
Operations Champion: Zoe Quinn, Allianz Australia
Workforce Management Champion: Reece Temple, Allianz Australia
Digital/Omni Channel Champion: Elliot Dellow, Auto & General
Customer Experience Champion: Sophie Krishna, Allianz Australia
Team Leader/Team Manager: Kim Cutler, Auto & General
Customer Contact Manager: Kirrilly Rowan, Toowoomba Regional Council
Best Centre Team: Auto & General

To view all the photos from the night head on over to the Auscontact Facebook page.

Quick read: 18 Quick ideas on how to reward and motivate your staff

If you’d like to boost your chances of winning an Auscontact Association award search for specialist contact centre consultants in our CX Directory.