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May 18, 2026
HomeAuthorsRachel Kemp

Articles by Rachel Kemp

About Rachel Kemp
Rachel is an experienced recruitment leader, leading teams across New Zealand and Australia to implement HR and operational strategies and manage processes, efficiency and continuous improvement projects.
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Best practice tips for recruiting customer service staff
Call Centre Management Tips

Tips for recruiting customer service staff

June 8, 2015 Last Updated: November 8, 2021
Rachel Kemp

We share some tips on recruiting customer service staff including 5 expert tips on how to identify the good staff during the recruitment process.

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    September 18, 2018 Last Updated: September 12, 2021
    Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
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    November 9, 2016 Last Updated: June 30, 2023
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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