Rachel Kemp | Guest Author on CX Central

October 25, 2021

Best practice tips for recruiting customer service staff

Tips for recruiting customer service staff

June 8, 2015 Last Updated: December 31, 2019
Rachel Kemp

We share some tips on recruiting customer service staff including 5 expert tips on how to identify the good staff during the recruitment process.

20 Great tips for successful customer surveys

June 14, 2017 Last Updated: March 10, 2020
Best Ways to Respond to Negative Customer Feedback

March 25, 2021 Last Updated: July 14, 2021
Why you should forget the 2017 customer experience trends

January 17, 2017 Last Updated: December 29, 2019

The false economy of a customer retention strategy

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

Tips on how to manage angry customers

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

Australian Contact Centre Wage

Australian contact centre salaries

November 5, 2020 Last Updated: October 16, 2021

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.

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