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May 18, 2022
HomeAuthorsRachel Kemp

Articles by Rachel Kemp

About Rachel Kemp
Rachel is an experienced recruitment leader, leading teams across New Zealand and Australia to implement HR and operational strategies and manage processes, efficiency and continuous improvement projects.
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Best practice tips for recruiting customer service staff
Call Centre Management Tips

Tips for recruiting customer service staff

June 8, 2015 Last Updated: November 8, 2021
Rachel Kemp

We share some tips on recruiting customer service staff including 5 expert tips on how to identify the good staff during the recruitment process.

LATEST CX CENTRAL PODCAST

  • image of Justin Tippett and Alan McGirvan with the title Message on Hold and IVR Recordings for Contact Centres

    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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LATEST ARTICLES

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    Knosys secures Government Tender
    March 4, 2022
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    It’s time to focus on CX in 2022
    December 22, 2021

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How to improve your CX

  • Stop karate chopping your customers
    Stop karate chopping your customers
    January 30, 2017 Last Updated: December 25, 2019
  • How to maximise your CX value in the contact centre
    How to Maximise your CX Value
    December 5, 2014 Last Updated: February 14, 2020
  • Emerging 2015 contact centre trends
    2015 Contact Centre Trends
    May 11, 2015 Last Updated: January 20, 2020

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
  • Do happy employees provide better customer service?
    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
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    How to identify your ideal customer
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    Team Leader Job Description
    November 2, 2021
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    Setting KPIs for Call Centre Team Leaders
    October 7, 2021
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    Coachable Call Structure
    September 18, 2021 Last Updated: November 12, 2021

Our most recent articles

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POPULAR ARTICLES

Facts about working in the Australian Call Centre Industry
Call Centre Career Tips

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

how to engage call centre staff - best practice tips!
Call Centre Management Tips

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

The future of CX and six facts you must know
CX Executive Tips

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

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About CX Central

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