Rachel Kemp | Guest Author on CX Central

July 24, 2021

Best practice tips for recruiting customer service staff

Tips for recruiting customer service staff

June 8, 2015 Last Updated: December 31, 2019
Rachel Kemp

We share some tips on recruiting customer service staff including 5 expert tips on how to identify the good staff during the recruitment process.

Understanding Erlang C for call centres

Understanding Erlang C for call centres

September 21, 2018 Last Updated: June 21, 2021

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

how to engage call centre staff - best practice tips!

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

Triple Zero Heroes who work in the call centre

Triple Zero Heroes

September 18, 2018 Last Updated: June 21, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

Thanks to our gold sponsors

Copyright © 2021 | CX Group Australia | Phone: +61 3 98007 7287