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May 18, 2026
HomeAuthorsSean McGinn

Articles by Sean McGinn

About Sean McGinn

For over 20 years Sean has worked in and lead every part of the contact centre, so he understands the unique challenges you face in making a transformational change. As a consultant at The Agile Contact Centre, he understands your challenges so he can identify and apply the right solution so you can achieve your goals.

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How to reduce call volumes using Failure demand in contact centres
How to Improve Performance

Failure demand in a contact centre

February 4, 2020 Sean McGinn

Understanding and acting on Failure Demand in a contact centre will reduce call volumes, slash costs and improve the customer experience.

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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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