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May 13, 2022
HomeAuthorsBen Noble

Articles by Ben Noble

About Ben Noble
Ben specialises in contact centre technology and has a deep understanding of inside sales and customer service markets. Topics of interest include AI, IoT, CRM, SaaS, PaaS, UCaaS, cybersecurity, cloud technology and CX.
Website LinkedIn
Customer Service Tips for Millennials
How to Improve the CX

Customer service tips for millennials

November 24, 2016 Last Updated: October 13, 2020
Ben Noble

These customer service tips for millennials will help you improve the Customer Experience for what is now the most dominant spenders on the planet.

LATEST CX CENTRAL PODCAST

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    Call Centre Hold Music and IVR Recordings

    October 5, 2021 Last Updated: October 6, 2021
    Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.

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LATEST ARTICLES

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    Knosys secures Government Tender
    March 4, 2022
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    It’s time to focus on CX in 2022
    December 22, 2021

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How to improve your CX

  • The real value of customer feedback
    The Real Value of Customer Feedback
    August 30, 2018 Last Updated: March 10, 2020
  • Tips on improving customer support delivery
    Tips for improving customer support delivery
    December 2, 2020
  • How to maximise your CX value in the contact centre
    How to Maximise your CX Value
    December 5, 2014 Last Updated: February 14, 2020

How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
  • Do happy employees provide better customer service?
    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
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    October 7, 2021
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    Coachable Call Structure
    September 18, 2021 Last Updated: November 12, 2021

Our most recent articles

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POPULAR ARTICLES

Facts about working in the Australian Call Centre Industry
Call Centre Career Tips

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

The future of CX and six facts you must know
CX Executive Tips

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

the future of call centre outsourcers in Australia
Call Centre Outsourcing

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: June 21, 2021

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

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About CX Central

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