Ben Noble

May 13, 2022

Customer service tips for millennials

November 24, 2016 Last Updated: October 13, 2020
Ben Noble

These customer service tips for millennials will help you improve the Customer Experience for what is now the most dominant spenders on the planet.

The Real Value of Customer Feedback

August 30, 2018 Last Updated: March 10, 2020
Tips for improving customer support delivery

December 2, 2020
How to Maximise your CX Value

December 5, 2014 Last Updated: February 14, 2020

Team Leader Job Description

November 2, 2021
Setting KPIs for Call Centre Team Leaders

October 7, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

Facts about working in the Australian Call Centre Industry

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

The future of CX and six facts you must know

6 facts about the future of CX

June 1, 2017 Last Updated: June 21, 2021

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

The future of call centre outsourcers in Australia

March 23, 2017 Last Updated: June 21, 2021

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

Articles by Ben Noble

Customer service tips for millennials

Call Centre Hold Music and IVR Recordings

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