Ben Noble | Guest Author on CX Central

August 9, 2026

November 24, 2016 Last Updated: October 13, 2020
Ben Noble

These customer service tips for millennials will help you improve the Customer Experience for what is now the most dominant spenders on the planet.

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!