Ben Noble | Guest Author on CX Central

September 6, 2026

November 24, 2016 Last Updated: October 13, 2020
Ben Noble

These customer service tips for millennials will help you improve the Customer Experience for what is now the most dominant spenders on the planet.

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.