Executives

The real reason why customer experience matters

From the editor: I’ve been saying it for quite a while – if not now, but in the very near future the only thing thats going to seperate one company from another is the customer experience. So its no surprise

Executives

The demise of the corporate call centre

The demise of the corporate call centre may arrive soon than you think. As technology advances and speed and ease of access become increasingly important to our customers, which elements of the traditional contact centre will stand the test of