I'm an independent customer experience consultant, adviser, speaker and author and have worked with companies from across the world.
I've also published a best-selling book (April 2016 - Pearson) called How To Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. I live with my wife Hana, by the sea, south of London in the UK.
Customer Experience versus The Customer’s Experience – is there really a difference? Over the last few days Ive been to a few customer experience events, which included chairing a couple of sessions at a leading conference in London as well