Livepro announce 2017 Knowledge Management Excellence Award winners

Livepro 2017 Knowledge Management Excellence Award winners

Livepro announce 2017 Knowledge Management Excellence Award winners

Industry heavyweights alongside local government have been crowned the best in Customer Service Knowledge Management.

Spanning over July and August 2017, the six national winners of the livepro Customer Service Knowledge Management awards were crowned.

The ceremonies were held in three capital cities including Sydney, Melbourne and Brisbane.

The livepro CKM Awards have been put into place to honour the industry’s leading authors and ambassadors for Knowledge Management Excellence in Customer Service.

The winners of these awards are celebrated and recognised as having superior skills in knowledge management, commitment to optimising the customer experience and proven dedication to making answers concise and easy to find for agents.

Out of dozens of applications Cairns Regional Council, Datacom Knowledge Management, PetSure Australia, The City of Canada Bay Council and ME Bank have been crowned leaders in their respective categories, each earning themselves the highest accolade in national Customer Service Knowledge Management.

Judged by Lyn Trewenack of BBB Advisory, Samantha Middlebrook of Customer-Driven and Rhiannon Hayes-Williams of livepro, the competition was fierce.

“We were overwhelmed with the amount of submissions for the livepro awards and couldn’t believe the quality of the submissions” said Rhiannon Hayes-Williams, “The winners for each category are most certainly deserving and have demonstrated world-class skills in knowledge management best practice – they’re leaders in their field and we can all most certainly learn from them”.

2017 Livepro Knowledge Management Excellence Award winners

2017 Winners in Each Category:

Livepro 2017 Knowledge Management Excellence Award winners
The Livepro 2017 Knowledge Management Excellence Award winners

Next Steps

Share this content:

Upcoming Industry Events:


Customer Experience and the COVID Crisis with Don Peppers

Free
Scheduled
Event Organiser:
CX Central
Virtual/Online

Join leading global CX expert Don Peppers and host Justin Tippett from CX Central on this free webinar - Customer Experience and the COVID Crisis to discuss:

- Why a good “customer experience” is even more central to long-term business success
- How to benefit from the dramatic rise in online, interactive activity; and
- Why trust is even more vital than it ever has been, amid the COVID crisis.

Virtual Coffee: Carrots and Sticks

$30
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In the final Virtual Coffee session for the year, this workshop explores the theory behind motivation and how leaders motivate others (and themselves) - plus some great tips!

Managing Difficult Customers – November 2020

$397
Scheduled
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers November 2020 course is delivered by global CX-Expert Daniel Ord teaching frontline agents how to identify different types of difficult customers and different types of difficult situations and use root cause analysis to apply the correct solution with confidence.

Be the first to comment

Leave a Reply