Behind the scenes at the Safe Steps call centre
Community Education

Safe steps call centre

We continue to highlight call centres that truly make a difference in our community. In this article we take a look at the Safe Steps call centre.

Community Education

Why do Australian call centre jobs go overseas?

With the huge growth in overseas contact centres we explore why thousands of Australian call centre jobs go offshore at the expense of local jobs and an increase in customer frustration.

Community Education

iSelect unveils With New Customer Contact Centre

Inside iSelect’s new contact centre Some good news for the local Melbourne contact centre industry with the market leader in online comparison services, iSelect Ltd, announcing the opening this week of its second Melbourne customer contact centre at 246 East

Meet Neale, a true call centre legend saving lives
Community Education

We meet a true call centre legend

We love introducing some of the champions that work in call centres across the community. This time we meet another call centre legend, Neale who works in the Canberra Lifeline call centre.

How to get revenge at telemarketers
Community Education

How to get revenge at telemarketers

If you’ve ever wondered how to get revenge at telemarketers this story about how one USA man decided to push back is genius. Or crazy.