Why are Australian call centres moving offshore
Community Education

Why are Australian call centres moving offshore

Being greeted by someone in an offshore call centre is becoming increasingly common so we explore why Australian call centres are going offshore. And with nine out of ten customers preferring a local call centre is it a risky move for any business?

New 13SICK call centre opens
Community Education

13SICK open 140 seat call centre on the Gold Coast

It may have come at the expense of call centre jobs in South Australia, but the Gold Coast officially unveiled a new 140 seat call centre on the Gold Coast for the 13SICK service.

The Medibank Customer Service overhaul 2019
Community Education

Medibank customer service overhaul

In welcome news for their long-suffering customers, the CEO has announced a Medibank customer service overhaul after years of poor service takes its toll.