How to manage poor performers in your call centre 2019
Improve Performance

How to manage poor performers in your call centre

Having to manage poor performers in the workplace can be challenging but these 7 tips will help make it a little easier to firstly minimise the possibility and secondly, help you when the situation does arise.

Using gamification in call centres
Employee Engagement

How to improve performance with gamification in call centres

Gamification has become a popular tactic for modern companies using elements of games to unlock rewards through performance in the workplace. Gamification is well suited to call centres as our article explains and we’ve got three tips to get you started.