Offshore Call Centres

A unique insight into the Philippines call centre industry

Over the past few years we’ve sadly reported multiple instances of Australian call centre jobs heading offshore, typically to the Philippines. Whilst its been a frustrating experience for most of us, a new video by SBS has revealed the other

How call centres impact the local economy
Offshore Call Centres

How call centres impact the local economy

In this article, we explore how call centres impact the local economy employing hundreds if not thousands of employees and the flow-on effects it creates.

Offshore Call Centres

Do call centre accents impact on customer service?

By now you’ve most likely had an experience with an overseas call centre so have you ever pondered do call centre accents impact on customer service? Latest research from The University of Adelaide explores the relationship between communication and customer experience. But is