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October 20, 2020

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We rely on Event Organisers providing all the necessary information to us for their events however where we haven’t been notified, we’ve still added the critical details to the calendar so you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >

  1. Events
  2. Auscontact

Auscontact

The Auscontact Association is the industry body for call centre and contact centre professionals. They hold a range of state-based events from networking, training courses, informative seminars, conferences and more. You can find all their events here directly on our Events Calendar.

 

Today

Workforce Management Essentials

$3800
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Aligning Organisational KPIs around CX Strategy

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this session, Vinod Muthukrishnan, Cisco`s Chief Growth Officer for the Contact Centre Business, will explore two key areas around Customer Experience:

1. Harmonising business goals with CX objectives to achieve desired business outcomes
2. Operationalising CX: How to drive actions and yield effective results?

Auscontact 2020 Virtual Conference

$300
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Given the challenges with COVID, this year the Auscontact 2020 National Conference will be virtual with a guest panel sharing their learnings and insights and Auscontact's new Research partner will present the findings from the latest Consumer CX Insights report.

Making the Leap to Leader

$700
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Learn the tactics, mindset and strategies that will help you thrive as a new leader in the 4 part Making the Leap to Leader training course.

Frank about Customer Service Delivery

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this panel webinar they'll cover a range of topics around the challenges of delivering customer service including COVID challenges, new technology challenges, vendor management, mental health, driving continous improvement and more.

Auscontact 2020 Virtual Excellence Awards

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Find out the winners of the best contact centre talent in Australia at the Auscontact 2020 Virtual Excellence Awards being announced for the first time on YouTube!

Workforce Management for Team Leaders

$700
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This Workforce Management for Team Leaders course will reveal the WFM essentials you need to know for success.

Sharpen the Saw – Manager to Leader

$600
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this Sharpen the Saw - Manager to Leader training course you'll build your skills as a leader to better leverage your team, their ideas, skills and experience.

Like to add your upcoming event to the Australian CX Industry Events Calendar? Click here to learn more

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