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April 14, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. Auscontact

Auscontact

The Auscontact Association is the industry body for call centre and contact centre professionals. They hold a range of state-based events from networking, training courses, informative seminars, conferences and more. You can find all their events here directly on our Events Calendar.

 

Today

Workforce Management for Team Leaders (April 2021)

$770
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This Workforce Management for Team Leaders April 2021 course teaches basic WFM principles for contact centre team leaders.

Powering Customer and Agent Experiences through the Cloud

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Hear from Tracy Duthie, Head of Service Development at 2degrees, and Gil Shapira, Solution Consultant, NICE inContact to discover industry-leading contact centre strategies.

5 things to connect business practices and mental health needs of agents

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Join us as we draw from 10+ years of tracking mental health in contact centres and share how emotional labour and emotional dissonance impact agent mental health and productivity & what 5 business practices within the centre will support team mental health.

Delivering rich insights into CX

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this webinar, Verint and Jabra will take you through the advantages of technology working together with the use of speech analytics solutions and how the best quality audio will help improve these results.

Advanced Coaching

$600
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This series will be delivered across 4 weeks, and is designed for the coach, leader and manager who wants to coach at a deeper level, affect positive and sustained change, and who truly wants to advance this capability.

Nail your Strategy!

$850
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this highly interactive and hands-on workshop, we’ll take you through the four stages of strategic planning to set you up for success. Using tried and tested templates and frameworks, you will leave the workshop with a ready-to-present strategic plan for the year ahead.

5 considerations for internal SLA’s that impact customer service

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

To be efficient, setting SLA’s with other departments or areas of the business is important. We'll discuss 5 considerations when setting SLA’s with other departments impacting customer service.

Workforce Management Essentials (May 2021)

$3800
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Mastering the 5-factor customer interaction process for successful service delivery

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Find out what 5 factors will lead to successful customer service delivery in this short 30-minute webinar.

Making the Leap to Leader

$700
Delivered online
Event Organiser:
Auscontact
Virtual/Online

In this interactive series, we’ll address the common pitfalls of being promoted from within and teach the tactics, mindset and strategies that will help you thrive as a new leader.

5 critical steps to consider for managing change

$20
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Whether we are changing rosters, implementing new technology or introducing new services; there are 5 fundamentals you should follow for successful implementation.

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