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January 19, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >

  1. Events
  2. Auscontact

Auscontact

The Auscontact Association is the industry body for call centre and contact centre professionals. They hold a range of state-based events from networking, training courses, informative seminars, conferences and more. You can find all their events here directly on our Events Calendar.

 

Today

2021 Auscontact Excellence Awards Launch (Feb 2021)

Free
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Learn more about the 2021 Auscontact Excellence Awards and hear from the 2020 judging panel, 2020 National Winners and CEO of Auscontact Fiona Keough.

Workforce Management for Team Leaders (Feb 2021)

$770
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This Workforce Management for Team Leaders Feb 2021 course teaches basic WFM principles for contact centre team leaders.

Creating Cultures of Accountability (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) What accountability is and isn’t (2) How to set your team up to be accountable with the 3 Step Accountability Model (3) How to maintain your culture of accountability.

Manage Your Time (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) Techniques to view your workload across a day, week, month and quarter (2) How to take the pressure off, with methods to manage your workload (3) How to handle the unexpected without tearing up your ’To Do’ list

Workforce Management Essentials (March 2021)

$3800
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Reducing Stress (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) Steps to manage work-related stress(2) How to build resilience that holds up under pressure (3) How to meet challenges head-on

Resolving Conflict in the Workplace (March 2021)

$50
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Part of the Auscontact Virtual Coffee Series, in this workshop you will learn (1) The underlying factors of conflict in teams (2) How to identify potential conflict early on and to acknowledge it skillfully (3) How to resolve conflict and transform it into performance

Workforce Management for Team Leaders (April 2021)

$770
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This Workforce Management for Team Leaders April 2021 course teaches basic WFM principles for contact centre team leaders.

Like to add your upcoming event and get more attendees? Click here to learn more

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