Another 7 things only a real call centre agent will understand

Another 7 things only call centre agents will understand

Only a Real Call Centre Agent will understand these GIFS

It’s a special and unique experience working as a call centre agent.

And whilst every workplace is different, there are some things that seem to transcend all call centres irrespective of geography or industry.

Now if you’re someone who just answers the phone every now and then whether its in an office or perhaps a retail environment you’re not a real call centre agent!

To qualify as ‘real’ we are referring to someone who is stuck on the phones with a headset practically glued to their head for an entire shift.

But not just one shift.

Shift after shift after shift!

So if you’ve spent any time whatsoever working in a call centre I’m sure you will be able to relate to most of (if not all!) of these.

And if you’ve got any others, let us know!

Another 7 things only a real call centre agent will understand

1. The sudden inability to string two words together when a Team Leader decides to do some side-by-side coaching and starts listening to your calls.

Only a real call centre agent understands the inability to string a few words together when you're being coached by your manager!

2. That “here we go again” feeling when a customer demands to speak to a manager and threatens to take their case to the ombudsman, A Current Affair and anyone else that will listen.

Only a real call centre agent understands the frustration in customers threatening to escalate a call to anyone who will listen

3. The frustrating ping pong of a customer between your own internal departments. ‘Sorry, we only deal with X here, you need to call Y.’ When it was Y that put me through to X in the first place! (and what a shot below!)

A call centre agent will understand the frustration in getting pinged from one department to another.

4. Only a real call centre agent will understand the thrill of being let loose and enjoying the freedom of a wireless headset!

Only a real call centre agent will understand the thrill of being let loose on a wireless headset!

5. Being nominated to have a new starter buddying alongside you and warning them to get out now. While they still can.

Telling a new starter in the call centre to get out while they still can!

6. The eternal struggle of adjusting the workplace thermostat to try and keep everyone happy.

Only a real call centre agent will understand the ongoing battle of the right temperature in the office

7. That feeling you get when a customer asks to speak to a manager, and you are a manager!

The fuzzy feeling you get when a customer demands to speak to a manager, and you are the manager!

Recommended further reading: The original 7 things only a real call centre agent will understand

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