BIFFO

In Australia, a BIFFO usually refers to a fist fight but thankfully it also has a far more peaceful meaning as the acronym for a method of providing feedback to employees.

The BIFFO not to have

Normally when there is some Aussie BIFFO in the workplace at least one party has their employment terminated, if not both.

So probably best if you avoid a fist fight…

The BIFFO method for coaching

As I mentioned, thankfully there is an alternative version that can be used for good, not evil.

BIFFO is actually an acronym for a five-step guide to providing someone with feedback.

It provides a structure on the steps you need to move through when having a conversation that involves providing feedback to an employee.

The BIFFO Acronym:

Behaviour

What behaviour did the individual display that requires addressing? Be specific.

Impact

What impact did this behaviour have on individuals/your team/yourself?

Feelings

How did this make you feel?

Future

What would you like to see from the individual/team going forward?

Outgoing Conversation

What else do you need?

Next steps

  • If you are serious about improving your coaching and leadership style we’ve got a heap of tips and guides for you written by industry experts.
  • Search our Events Calendar for upcoming training on leadership and management courses just for call centres

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