KRA

KRAs are short for Key Responsibility and Accountability and are usually included in a Job Description to set key expectations and performance targets.

Essentially KAR’s are like Key Performance Indicators with the addition of the values and behaviours expected.

You’ll normally find KRA’s listed in a Job Description and ideally, they are still referred to when coaching and reviewing performance on a regular basis.

I feel like there may be some differences of opinion here so bring it on people!

Upcoming Industry Events:


Virtual Coffee: Decision Making

$30
Scheduled
Event Organiser:
CX Skills
Virtual/Online

This workshop will focus on building your confidence in decision-making, introduce decision-making models, and what to do when you’ve made the ‘wrong’ decisions.

Will AI Kill the Contact Centre?

Free
Scheduled
Event Organiser:
Auscontact
Virtual/Online

During this webinar, we’ll be exploring whether or not Artificial Intelligence (AI) is going to completely kill off the contact centre.

Customer Experience and the COVID Crisis with Don Peppers

Free
Scheduled
Event Organiser:
CX Central
Virtual/Online

Join leading global CX expert Don Peppers and host Justin Tippett from CX Central on this free webinar - Customer Experience and the COVID Crisis to discuss:

- Why a good “customer experience” is even more central to long-term business success
- How to benefit from the dramatic rise in online, interactive activity; and
- Why trust is even more vital than it ever has been, amid the COVID crisis.

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