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October 12, 2024

December 10, 2017 Last Updated: December 30, 2019
Justin

Specialist CX and Call Centre Consultants provide a range of services to help design, improve or optimise your call centre or customer experience.

How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.
15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.

Workplace ideas for Halloween

October 22, 2017 Last Updated: October 11, 2023
How to improve performance with gamification in call centres

August 19, 2015 Last Updated: December 16, 2023
Instant Employee Rewards

April 18, 2018 Last Updated: March 12, 2020