Prices for Specialist CX and Call Centre Consultants
We often get asked what are the standard rates for consultants in Australia that specialise in contact centres or CX?
I think this quote says it best:
“If you think it’s expensive to hire a professional to do a job, wait until you hire an amateur!”
In our experience, rates range from around $800 through to around $5,000 per day which is obviously quite a big range.
The rates vary due to:
- Experience (everything from working in a call centre for a few years through to decades of experience)
- Agency or private (Private as a rule are a bit cheaper as they don’t have the same overheads)
- Type of specialisation (refer below)
Of course, you can also save a bunch of money and consult with the experts already in your business.
Just go and ask your frontline staff what needs to be fixed – you’d be surprised how much they know!
Types of CX and Call Centre Consultants
With regards to contact centres, there are generalists (have a great holistic view of contact centres usually with heaps of experience) through to specialists – experts at discrete areas like Workforce Optimisation, Training Programs, Customer Journey Mapping, Technology etc.