Specialist CX and Call Centre Consultants provide a range of services to help design, improve or optimise your call centre or customer experience.

Prices for Specialist CX and Call Centre Consultants 

We often get asked what are the standard rates for consultants in Australia that specialise in contact centres or CX?

I think this quote says it best:

If you think it’s expensive to hire a professional to do a job, wait until you hire an amateur!

In our experience, rates range from around $800 through to around $5,000 per day which is obviously quite a big range.

The rates vary due to:

  • Experience (everything from working in a call centre for a few years through to decades of experience)
  • Agency or private (Private as a rule are a bit cheaper as they don’t have the same overheads)
  • Type of specialisation (refer below)

Of course, you can also save a bunch of money and consult with the experts already in your business.

Just go and ask your frontline staff what needs to be fixed – you’d be surprised how much they know!

Types of CX and Call Centre Consultants

With regards to contact centres, there are generalists (have a great holistic view of contact centres usually with heaps of experience) through to specialists – experts at discrete areas like Workforce Optimisation, Training Programs, Customer Journey Mapping, Technology etc.

The best place to find call centre consultants?

You can search and filter consultants by specific skillsets directly in our Business Directory or check out our own Health Check service if you’d like an independent review of your contact centre.

Be the first to comment

Leave a Reply