Service Levels
Service Levels (aka Grade of Service or GOS) is one of the primary metrics used in call centres that represents the percentage of calls answered within a given time frame.
Tag: SL
Service Levels (aka Grade of Service or GOS) is one of the primary metrics used in call centres that represents the percentage of calls answered within a given time frame.
Copyright © 2021 | CX Group Australia | Phone: +61 3 98007 7287