Learn more about 'turnover'

July 27, 2024

Attrition

December 10, 2017 Last Updated: December 16, 2023
Justin

Employee Attrition (aka Turnover) is a common metric that is used to measure the number of people that have left a position they were employed to do, expressed as a percentage of the total workforce.

Employee Turnover

February 12, 2020 Justin

Employee turnover refers to the number or percentage of workers who leave an organization and are replaced by new employees during a defined period.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.