Learn more about 'Virtual Assistants'

April 27, 2024

December 10, 2017 Last Updated: December 16, 2023
Justin

When it comes to Virtual Assistants for customer support there are actually two very different definitions – robots and humans. Learn more >

Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

Tag: Virtual Assistants