Learn more about 'Virtual Assistants' - CX Central

September 25, 2021

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Virtual Assistant

December 10, 2017 Last Updated: May 12, 2020
CX Central

When it comes to Virtual Assistants for customer support there are actually two very different definitions – robots and humans. Learn more >

The three customer needs you must get right

September 29, 2016 Last Updated: March 10, 2020
Is the phone channel still the most popular?

June 8, 2017 Last Updated: March 10, 2020
Guide to Creating an Effective Customer Journey Map

June 24, 2021 Last Updated: August 8, 2021

Australian Contact Centre Wage

Australian contact centre salaries

November 5, 2020 Last Updated: July 15, 2021

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

Triple Zero Heroes who work in the call centre

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

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