Learn more about 'WVS' - CX Central

January 30, 2022

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Web Voice Synchronisation

December 10, 2017 Last Updated: August 2, 2020
CX Central

Web Voice Synchronisation is an exciting new technology that enables a highly personalised experience between a web visitor and a call centre agent.

Advantages of Multilingual Call Centre Services

September 24, 2020
What is Proactive customer support?

October 12, 2016 Last Updated: December 31, 2019
5 Tips to humanise your customer experience

November 12, 2014 Last Updated: October 30, 2020

Team Leader Job Description

November 2, 2021
Setting KPIs for Call Centre Team Leaders

October 7, 2021
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

19 great tips to improve complaints handling in 2019

How to improve customer complaints handling

June 1, 2016 Last Updated: June 21, 2021

19 expert tips on how to improve customer complaints handling to make things better your business, staff and customers.

The 15 best things about working in a call centre

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

Understanding Erlang C for call centres

Understanding Erlang C for call centres

September 21, 2018 Last Updated: June 21, 2021

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

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