Learn more about 'WVS' - CX Central

September 18, 2021

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Web Voice Synchronisation

December 10, 2017 Last Updated: August 2, 2020
CX Central

Web Voice Synchronisation is an exciting new technology that enables a highly personalised experience between a web visitor and a call centre agent.

How to test for frontline agent customer centricity

October 7, 2015 Last Updated: January 20, 2020
8 reasons why my Sportsbet customer service failed

February 17, 2015 Last Updated: December 27, 2019
How to build a Customer Experience (CXM) Measurement Program

September 9, 2021 Last Updated: September 10, 2021

Australian Contact Centre Wage

Australian contact centre salaries

November 5, 2020 Last Updated: July 15, 2021

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.

The 15 best things about working in a call centre

The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

how to engage call centre staff - best practice tips!

Best Practice Tips to Engage Call Centre Staff

September 19, 2016 Last Updated: June 21, 2021

We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

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