Learn more about 'WVS'

April 27, 2024

December 10, 2017 Last Updated: December 16, 2023
Justin

Web Voice Synchronisation is an exciting new technology that enables a highly personalised experience between a web visitor and a call centre agent.

Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.
Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

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