iSelect bring call centre jobs back to Australia

iSelect bring call centre jobs back to Australia after withdrawing from South Africa

iSelect bring jobs back to Australia and exit South Africa

Home-grown global tech leader iSelect is bringing call centre jobs back to Australia relocating its service centre operations from South Africa to Victoria and creating a new Data Science Centre of Excellence expected to create 155 new Victorian jobs.

The Andrews Labor Government has worked with iSelect on the move, which will see 90 customer service roles return to Victoria, and 65 new high-skilled positions – including internships and exchange programs – created in the Data Science Centre.

iSelect’s decision to buck the outsourcing trend and bring jobs back to Victoria is a testament to the health of the state’s economy and positive business conditions.

The Data Science Centre of Excellence will further develop Victoria’s digital tech capabilities in areas such as machine learning, data science and artificial intelligence, and service both Australian and Asian markets. Both centres will be located at iSelect’s Cheltenham headquarters.

Established in 2000, iSelect’s web-based consumer comparison platform has grown rapidly to become a global pioneer in online comparative services for insurance, finance, energy, broadband and entertainment products.

Victoria is Australia’s digital technology leader, with world-class skills and capabilities in cybersecurity, ICT education, web and mobile app development, cloud computing, systems data, software development and advanced digital tech research.

iSelect joins a long list of global tech leaders such as Google, Amazon, LiveTiles, Square, Zendesk and MYOB either expanding or setting up headquarters in Victoria – strengthening the state’s reputation Australia’s tech capital.

Member for Mordialloc Tim Richardson commented that “This is wonderful news for local jobs. We thank iSelect for their commitment to Cheltenham and look forward to the company becoming an even bigger part of our community.”

Acting Chief Executive Officer of iSelect Brodie Arnold said “We’re delighted to be bringing jobs back to Victoria and creating the Data Science Centre of Excellence. These projects will expand the digital technology capabilities of existing and new staff at our Cheltenham headquarters, and will service our businesses in both Australia and Asia.”

About the Department of Economic Development, Jobs, Transport and Resources (DEDJTR)

The Department of Economic Development, Jobs, Transport and Resources (DEDJTR) was established on 1 January 2015, bringing together many of the main areas that drive economic development and job creation in Victoria. These include transport and ports, investment attraction and facilitation, trade, innovation, regional development and small business, together with key services to sectors such as agriculture, the creative industries, resources and tourism.

Our work supports nine ministers, spans 14 portfolios and operates across metropolitan, regional and international offices.

We also oversee various public entities, including public corporations, infrastructure development entities, asset management agencies, regulatory authorities and specialist boards.

Ultimately, our work is about sustainably developing the Victorian economy by growing employment and improving the lives and prosperity of all Victorians. We work with many government, industry and community stakeholders to do this.

Recommended further reading: Do customers care about the location of the call centre anymore?

Find a list of all the call centre outsourcers and BPOs in Australia or South Africa

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