Using Offshore Contact Centres News & Articles
It’s certainly a topic that has a mixed reaction with most people having a view on the use of offshore contact centres.
For many businesses, the cost savings in running your contact centre overseas is significant and those cost savings can be used to lower prices to consumers, or perhaps offer extended services and operating hours that just wouldn’t be feasible.
The hidden cost, of course, is the customer experience.
There have been plenty of examples of poor customer experiences, language difficulties etc.
This category contains all the expert articles, news stories and more to help you make an informed decision on whether offshore contact centres are for you.
In addition to our articles below we’ve listed below some handy links for you specifically about offshore call centres:
- Just read all the expert articles on offshore call centres without the news articles.
- Find a list of offshore contact centres by country in our Business Directory
- We’ve got guides on offshoring to the various countries and outsourcing in general in our Downloads section.