iSelect bring call centre jobs back to Victoria
News & Press Releases

iSelect bring call centre jobs back to Australia

iSelect has announced it’s bringing back contact centre jobs back from offshore with 90 jobs in South Africa returning to Victoria.

SMART Group start offering South Africa call centre solution
News & Press Releases

SMART Group move call centre outsourcing to South Africa

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

Qantas sending frequent flyer call centre overseas
News & Press Releases

Qantas Frequent Flyer call centre is heading overseas

In a move sure to upset their Frequent Flyers, the Qantas Frequent Flyer call centre is being sent overseas resulting in local job losses and potentially increased frustrations for their loyal customers.

Why are Australian call centres moving offshore
Executives

Why are Australian call centres moving offshore

Being greeted by someone in an offshore call centre is becoming increasingly common so we explore why Australian call centres are going offshore. And with nine out of ten customers preferring a local call centre is it a risky move for any business?

Offshore call centres

More Australian call centre jobs heading offshore

More Australian call centre jobs heading offshore with IAG brands such as NRMA, RACV, SGIO and CGU announcing their intent to move call centres overseas to deliver more profit for their shareholders at the expense of local jobs and a lower quality customer experience.

News & Press Releases

Offshore call centres data security again called into question

Yet again offshore call centre data security is in the spotlight with claims an Indian based company AI Solutions is selling private information on Australian consumers for between $350 and $1,000. The article appeared in the Sydney Morning Herald is the

Offshore call centres

Is Telstra killing off more Australian call centre jobs?

Updated 17:25, 20 October 2016 With a number of Outsourcers already heavily impacted by Telstra over the past few years (some terminally) there is news today that Telstra has recently cancelled its contract with Outsourcer Serco effective from 2017 to

Why onshore call centres are back in vogue again
Executives

Why onshore call centres are back in vogue

The dynamics are slowly shifting with the trend returning to onshore call centres back in Australia and a better customer experience provided by call centre outsourcers.

Why Australian companies should OFFSHORE THEIR CALL CENTRE
Offshore call centres

Why Australian companies should offshore their call centre

There are a lot of reasons why Australian companies should offshore their call centre with saving money the biggest driver. But there are also other advantages that businesses can capitalise on by moving their call centre overseas.

Offshore call centres

A unique insight into the Philippines call centre industry

Over the past few years we’ve sadly reported multiple instances of Australian call centre jobs heading offshore, typically to the Philippines. Whilst its been a frustrating experience for most of us, a new video by SBS has revealed the other

News & Press Releases

Telstra axe another 326 call centre jobs

Telstra have confirmed plans that they are axing 326 call centre jobs from their Perth and Melbourne centres. A Telstra spokesperson confirmed that the Perth call centre is being completely closed with 94 call centre jobs disappearing and in Melbourne,

Why are Australian call centre jobs GOING OFFSHORE?
In the Community

Why do Australian call centre jobs go overseas?

With the huge growth in overseas contact centres we explore why thousands of Australian call centre jobs go offshore at the expense of local jobs and an increase in customer frustration.

No Picture
News & Press Releases

Telstra call centre accesses protected information

Two back of house call centres for Telstra accessed protected information due to system errors causing a breach reported to the Australian Competition and Consumer Commission according to a report in The Australian authored by Supratim Adhikari. Telstra’s legacy systems

OPTUS call centre cuts
News & Press Releases

Optus call centre cuts 200 jobs in Adelaide

In a further blow to the Australian call centre industry, the Optus call centre in Adelaide has announced plans to remove 200 jobs and move them to an offshore call centre.

News & Press Releases

Origin Energy announce call centre outsourcing changes

Origin Energy’s external affairs manager Ryan Auger has confirmed that they will not be renewing their contract with call centre operator Aegis which is due to expire on February 28, 2016. Aegis currently have approximately 120 staff working on the