Sydney call centre outsourcer Peakbound closes
News & Press Releases

Sydney call centre outsourcer closes

Sydney based call centre outsourcer Peakbound closes its doors after suffering collateral damage as part of the Financial Services Royal Commission.

LifeFlight Foundation launches BPO business
News & Press Releases

New BPO promises to save money and lives

The LifeFlight Foundation has launched their own BPO business using a “profit for a purpose” model which allows businesses to utilise their fundraising skills and infrastructure with all profits made used to keep the iconic RACQ Lifeflight Rescue helicopters flying.

iSelect bring call centre jobs back to Victoria
News & Press Releases

iSelect bring call centre jobs back to Australia

iSelect has announced it’s bringing back contact centre jobs back from offshore with 90 jobs in South Africa returning to Victoria.

ASTIA upgrade to larger premises to accomodate growth
News & Press Releases

ASTIA upgrade to new and improved office

Less than a year after the official launch, ASTIA Customer Engagement Centre in Sydney has upgraded to a new and improved office space to accomodate additional clients and allow for further growth.

Probe Group to acquire Salmat contact centre business
News & Press Releases

Probe Group to acquire Salmat Ltd’s contact business

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.

Unity4 announce rebranding
News & Press Releases

Unity4 rebrand for the next stage of growth

At home agents specialist call centre outsourcer Unity4 rebrand to launch into their next stage of growth with a new website and tagline ‘Good conversations’.

SMART Group start offering South Africa call centre solution
News & Press Releases

SMART Group move call centre outsourcing to South Africa

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

Current BPO challenges
Call centre outsourcing articles

The Current BPO Challenges and 6 solutions for survival

The traditional call centre BPO model is quickly evaporating – We examine the current BPO challenges and provide 6 solutions on how call centre BPOs can increase their profit margins and with it, their sustainability.

SIQ announces opening of NZ contact centre
News & Press Releases

SIQ Announces opening of NZ contact centre

SIQ, a Melbourne based call centre outsourcer has announced the opening of their new call centre in Auckland New Zealand providing options for small businesses looking for call centre outsourcing solutions.

Concentrix mid year review 2017
News & Press Releases

Concentrix mid year review 2017

Concentrix’s Country General Manager (Australia & New Zealand) Peter Monk has released his mid-year review including Concentrix’s recent acquisition of Tigerspike.

Why you should be outsourcing sales functions
Call centre outsourcing articles

Should you risk outsourcing sales to grow your business?

Outsourcing sales functions Whenever a business is driven by its number of sales, how to generate those sales is an issue of prime concern in the long run. When the company is small, making sales is more of a challenge

the future of call centre outsourcers in Australia
Call centre outsourcing articles

The future of call centre outsourcers in Australia

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

News & Press Releases

Where is Salmat?

There appears to be a general consensus that one of the original contact centre outsourcers in Australia has been a bit MIA so we asked, Where is Salmat?

Qantas sending frequent flyer call centre overseas
News & Press Releases

Qantas Frequent Flyer call centre is heading overseas

In a move sure to upset their Frequent Flyers, the Qantas Frequent Flyer call centre is being sent overseas resulting in local job losses and potentially increased frustrations for their loyal customers.

News & Press Releases

Another Australian call centre closes

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.

News & Press Releases

Acquire BPO CEO makes BRW Young Rich List

The CEO and co-owner of Acquire BPO, a majority Philippines based outsourcer servicing mostly Australian businesses is expected to be named on the 2016 BRW Young Rich list to be published this Friday in the Australian Financial Review Magazine. Scott