Zendesk is continuing to grow in Australia
There is no doubt Zendesk is growing rapidly in Australia & NZ with their customer base rising to almost 150,000 customers globally today from only 1,500 local customers in January 2013.
In 2020, Zendesk has more than 150,000 paid customer accounts in over 150 countries and territories including companies such as Uber, AirBnB and Slack.
Locally, Victoria University and Crazy Domains are two new customers that have recently begun using Zendesk in Australia and New Zealand.
These customers selected Zendesk to either replace outdated customer service software or homegrown processes that didn’t grow with their businesses.
With Zendesk, organisations are able to provide great customer support, scale with self-service options and differentiate with proactive engagement.
The result is customer relationships that are more meaningful, personal and productive.
Australia and New Zealand have proved the busiest markets for Zendesk in Asia Pacific, accounting for the majority of customers in the region.
Customers in Australia and New Zealand include Lonely Planet, the REA Group, LJ Hooker, Tourism Australia, Forever New, Cotton On and Kwik Kopy.
It has been an exciting 12 months for Zendesk as we grow in Australia and New Zealand, said Michael Folmer Hansen, Zendesk vice president and managing director, Asia Pacific. With 30 people now based in Melbourne, Zendesk is attracting new customers every day and working with thousands of new and existing customers to help them provide outstanding customer service.
Victoria University recently started using Zendesk to manage the daily requests received by its web communications team from the more than 1,500 staff at the university. These requests range from uploads of a media release on their website to new information about courses and advice for international students.
We needed a system that was easy to use, could handle a large number of requests and would centralise them all in one place, giving my team complete visibility, said Eleanor Tan, Web UX and communications manager, Victoria University. Zendesk ticks all of those boxes.
For Crazy Domains, Zendesk is central to its customer care efforts and helped it streamline internal processes across accounts, sales and tech support so it could better manage customer service.
Zendesk has become an integral part of our effort over the past 12 months to improve and optimise every aspect of our customer care team, said Keith Bower, customer care director from Crazy Domains. We have seen a strong increase in customer satisfaction and we are looking forward to continued growth with Zendesk.