Catch up with all the latest news, tips, best practice and more about call centre technology

Catch up with all the latest news, tips, best practice and more about call centre technology
8X8, a provider of contact centre solutions has announced Confirmit as their selected provider to power its online and telephone Voice of the Customer surveys.
NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfil more customer requests, including complex actions, in real-time.
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