Adobe integrates Delacon for call analytics
News & Press Releases

Adobe integrates Delacon for call analytics

Call analytics company Delacon has become the only call tracking company in Australia to be fully integrated with Adobe Analytics and Adobe AdCloud.

contactSPACE brand refresh and new logo
News & Press Releases

contactSPACE brand refresh

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

Sytel AI Dialer launches for outbound calling
News & Press Releases

Announcing the Sytel AI Dialer

Sytel has announced the launch of their new AI Dialer offering the next generation of automatic dialers using artificial intelligence.

NICE cognitive robotic automation platform expands
News & Press Releases

NICE Cognitive Robotic Automation Platform Expands

NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfil more customer requests, including complex actions, in real-time.

Benefits of call centre software for business
Technology (Core)

Benefits of Call Centre Software for Business

There are lots of benefits of implementing a new call centre software solution and its not as expensive as you may think with modern cloud-based call centre platforms available on a per agent, per month basis.