Interview with Julien Rio, Senior Director of Marketing, RingCentral
Host of the CX Central Podcast, Justin Tippett interviews Julien Rio to discuss the merging worlds of cloud contact centres, marketing and customer experience (CX).
Julien has a rare combination of skills so it was a fantastic insight into a range of topics including –
- Cloud contact centres and their increasing application in the ‘real world’
- The challenge and opportunities with supporting multiple customer challenges
- What technology is going to be critical in the not-too-distant future
- The increasing role of Customer Experience (CX) in leading organisational change (and how it needs to develop further)
- The challenges of marketing in 2021 and beyond
Listen to the Podcast:
You can play directly in the browser below right now or you can find the Podcast in all your usual places to download and listen to later.
Watch the Podcast:
As well as listening to the podcast, you can also watch the interview on our new YouTube Channel or just click play below:
- Learn more about the CX Fundamentals/CCXP exam preparation course that Julien completed >
- Find suppliers of Cloud Contact Centre technology on the CX Industry Business Directory >
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