Customer Journey Mapping podcast with Shane Goldberg
CX Hustle Podcast

Customer Journey Mapping

In this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!

CX Hustle Podcast S1E3 What are Net Promoter Scores
CX Hustle Podcast

What are Net Promoter Scores?

If you’ve heard the term NPS but not quite sure what it means then this episode will explain the basics behind the Net Promoter Score along with some of the common pitfalls businesses are making, especially in a contact centre environment. 

CX Hustle Podcast S1E1 Introduction
CX Hustle Podcast

The CX Hustle Podcast Introduction

Join Justin Tippett as the host of the CX Hustle podcast as he brings you the latest tips, insights and trends specifically relating to Customer Experience (CX) and call centres including interviews with key Call Centre industry leaders.