Interview with Julien Rio
CX Central Podcast

Interview with Julien Rio

Host Justin Tippett interviews Julien Rio, Senior Director of Marketing for RingCentral to discuss the merging worlds of cloud contact centres, marketing and customer experience (CX).

CX Central Podcast with Amy Gibson
CX Central Podcast

Interview with Amy Gibson

On this CX Central Podcast we interview Amy Gibson, Customer Engagement Manager for Baptist Care.

Knowledge Management software for contact centres
CX Central Podcast

Knowledge Management Software

On this CX Central Podcast we talk to Brad Shaw, Managing Director of livepro to learn all about Knowledge Management in contact centres.

The CX Central Podcast with guest Daniel Ord talking about how to gain your CCXP credential
CX Central Podcast

How to gain your CCXP

We talk to Daniel Ord, a Recognised Training Provider for the CXPA about their CCXP credential and what it takes to achieve it.

The right way to do gamification at work
CX Central Podcast

The right way to do gamification at work

We talk to contact centre & gamification expert Luke Jamieson to learn about the benefits of gamification at work and how to implement it successfully.

Australian Call Centre Recruitment in 2020 and beyond
CX Central Podcast

Contact Centre Recruitment in 2020

In this episode of the CX Hustle Podcast, we chat to James Witcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.

Tips for new call centre managers podcast
CX Central Podcast

Tips for new call centre managers

Our latest podcast has some great tips for new call centre managers featuring industry gurus Daniel Ord and Justin Tippett.