Knowledge Management software for contact centres
CX Central Podcast

Knowledge Management Software

On this CX Central Podcast we talk to Brad Shaw, Managing Director of livepro to learn all about Knowledge Management in contact centres.

The CX Central Podcast with guest Daniel Ord talking about how to gain your CCXP credential
CX Central Podcast

How to gain your CCXP

We talk to Daniel Ord, a Recognised Training Provider for the CXPA about their CCXP credential and what it takes to achieve it.

The right way to do gamification at work
CX Central Podcast

The right way to do gamification at work

We talk to contact centre & gamification expert Luke Jamieson to learn about the benefits of gamification at work and how to implement it successfully.

Australian Call Centre Recruitment in 2020 and beyond
CX Central Podcast

Contact Centre Recruitment in 2020

In this episode of the CX Hustle Podcast, we chat to James Witcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.

Tips for new call centre managers podcast
CX Central Podcast

Tips for new call centre managers

Our latest podcast has some great tips for new call centre managers featuring industry gurus Daniel Ord and Justin Tippett.

Call Centre Outsourcing in 2019 with Peter Monk from Concentrix
CX Central Podcast

Call Centre Outsourcing in 2019

We explore Call Centre Outsourcing in 2019 and what BPOs will look like in the future with Peter Monk from Concentrix on the CX Hustle Podcast.

CX Hustle Podcast on What is Customer Experience
CX Central Podcast

What is Customer Experience?

If you keep hearing the term ‘Customer Experience’ but you’re not really sure what the hell it means this episode will explain it all.

call centre manager skills CX Hustle podcast
CX Central Podcast

What call centre manager level are you?

In their latest podcast, Justin Tippett and Daniel Ord examine the different skill levels of the call centre manager along with the most important skill you need in call centre management today.