Everything you need to know about call centre headsets
CX Central Podcast

Call Centre Headsets

Everything you need to know about Call Centre Headsets on the CX Central Podcast with Justin Tippett and special guest, Geoff Crane.

Contact Centre Management Mythbusters Podcast Pt1
CX Central Podcast

Contact Centre Mythbusting Part 1

Global experts Justin Tippett and Daniel Ord join forces to bust some contact centre management myths focussing on Customer Wait Times in part 1 of their podcast series.

Talking CX with Daniel Ord
CX Central Podcast

Talking CX with Daniel Ord

Host Justin Tippett talks with Daniel Ord to share great insights into Customer Experience (CX) and just how complex it can be along with some tips on how to get traction within your organisation.

CX Central Podcast with Marc Carriere
CX Central Podcast

Interview with Marc Carriere

Host Justin Tippett interviews Marc Carriere to share some tips on how to be a great contact centre Team Leader.

CX Central Podcast with Dr. Jason Price
CX Central Podcast

Interview with Dr. Jason Price

Host Justin Tippett interviews Dr. Jason Price to discuss why companies are still struggling with managing complaints along with some great tips on how to improve your customer service.