Contact Centre Management Mythbusters Podcast Pt1
CX Central Podcast

Contact Centre Mythbusting Part 1

Global experts Justin Tippett and Daniel Ord join forces to bust some contact centre management myths focussing on Customer Wait Times in part 1 of their podcast series.

Talking CX with Daniel Ord
CX Central Podcast

Talking CX with Daniel Ord

Host Justin Tippett talks with Daniel Ord to share great insights into Customer Experience (CX) and just how complex it can be along with some tips on how to get traction within your organisation.

CX Central Podcast with Dr. Jason Price
CX Central Podcast

Interview with Dr. Jason Price

Host Justin Tippett interviews Dr. Jason Price to discuss why companies are still struggling with managing complaints along with some great tips on how to improve your customer service.

Interview with Julien Rio
CX Central Podcast

Interview with Julien Rio

Host Justin Tippett interviews Julien Rio, Senior Director of Marketing for RingCentral to discuss the merging worlds of cloud contact centres, marketing and customer experience (CX).

CX Central Podcast with Amy Gibson
CX Central Podcast

Interview with Amy Gibson

On this CX Central Podcast we interview Amy Gibson, Customer Engagement Manager for Baptist Care.

Knowledge Management software for contact centres
CX Central Podcast

Knowledge Management Software

On this CX Central Podcast we talk to Brad Shaw, Managing Director of livepro to learn all about Knowledge Management in contact centres.

The CX Central Podcast with guest Daniel Ord talking about how to gain your CCXP credential
CX Central Podcast

How to gain your CCXP

We talk to Daniel Ord, a Recognised Training Provider for the CXPA about their CCXP credential and what it takes to achieve it.