Kiwi.com selects Mindpearl Fiji for outsourced call centre

Kiwi.com selects Mindpearl Fiji for outsourced call centre

Kiwi.com, formerly known as Skypicker, is an online travel agency with groundbreaking Virtual Interlining technology and a focus on exceptional customer service.

Kiwi.com grew from 2 founders in their basement to 750+ employees and 1500% growth in revenues in 2015.  To support their exponential growth, they selected Mindpearl to handle several of their call centre services.

Mindpearl handles English inbound and outbound calls and emails for Kiwi.com.  A dedicated team went live on the 25 October 2016 from Mindpearl’s centre in Suva, Fiji.

Ian Payne, Global Vendor Manager for Kiwi.com had this to say after the account went live, ‘I just wanted to extend my sincere thanks to Mindpearl for a really smooth go-live.

The team’s enthusiasm, warmth and professionalism shone through. I cannot speak highly enough about Mindpearl and their people.  I look forward to many more successes with Mindpearl in the future.”

Ingo Schulz, General Manager for Mindpearl Fiji had this to say, ‘We are delighted Kiwi.com selected Mindpearl to handle their call centre services.  Their focus on exceptional customer service is a synergy we share, so I know our relationship will grow from strength to strength.  We look forward to supporting Kiwi.com’s astonishing growth for many years to come.’

About Kiwi.com:
Kiwi.com, formerly known as Skypicker, is an online travel agency with groundbreaking Virtual Interlining technology and a focus on exceptional customer service.

Their unique flight search algorithm allows their customers to combine flights from airlines who do not normally collaborate onto a single itinerary, often resulting in significant savings.

After four years of operation, and a record 1500% growth in revenues in 2015, Skypicker.com changed its name to Kiwi.com in May 2016.

The adoption of the new brand is simultaneously launched with their redesigned website, Kiwi.com, maintaining the same great user experience, but with a new image reflecting both the evolution of the company as well as its vision for the future.

In less than four years the company became a major global player in the low-cost air travel market through its metasearch partnerships. Today the company competes in key markets – selling tickets in more than 150 countries.

Kiwi.com now sets its sights on growing its customer base with a special focus on their pioneering efforts to bring back premium customer service for all travellers, including those flying with low-cost airlines.

About Mindpearl:
Mindpearl specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Australia, Spain, South Africa and Fiji. As of August 2016, Mindpearl expanded its international footprint with a fifth location.

Their newest centre is based in Kuala Lumpur, Malaysia. This centre complements its existing locations by increasing its linguistic service offering and 24/7 capabilities.

As an international, award-winning, multilingual contact centre, Mindpearl knows that their staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client’s brands. They call this client experience: Our people, your brand.

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