Interview with Daniel Ord
- Real-world learnings from conducting a range of CX classes (what people struggle with, what are the wow moments etc)
- A definition of what CX actually is (including a version that Daniel uses a lot in his classes)
- The difference between Customer Service and Customer Experience (so you’ll never be confused again!)
- Why it’s so hard to get traction on CX within organisations along with a hot tip on how to change it.
Listen to the Podcast:
You can play directly in the browser below right now or you can find the Podcast in all your usual places to download and listen to later.
Watch the Podcast:
As well as listening to the podcast, you can also watch the interview on our new YouTube Channel or just click play below: