Contact Centre Mythbusting Part 1 – Customer Wait Time
In part 1 of their Mythbusting episodes, they focus on Customer Wait time including:
- Service Levels/Response Times
- Quality versus Performance
- Industry Standards
- Wait time metrics including abandonment rate & ASA
- Using readerboards/call boards
It’s a short (under 25 minutes) fun and educational insight into contact centre management suitable for anyone who manages (or would like to manage) a contact centre.
Listen to the Podcast:
You can play directly in the browser below right now or you can find the Podcast in all your usual places to download and listen to later.
Watch the Podcast:
As well as listening to the podcast, you can also watch the interview on our new YouTube Channel or just click play below:
- Learn more about the Contact Centre Management Fundamentals Course >
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