Articles with '2014'

December 4, 2024

October 29, 2014 Last Updated: November 17, 2019
Justin

The best contact centre industry professionals and businesses in Australia have been announced in the 2014 Auscontact Association awards.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.