Articles with 'absenteeism'

April 28, 2026

April 11, 2016 Last Updated: July 28, 2021
Justin

With call centres recording one of the highest averages for sick leave, we’ve got ten top tips for reducing sick leave in your call centre.

15 things you didn’t know about working in the Australian call centre industry

September 27, 2016 Last Updated: August 13, 2021

Working in the Australian call centre industry often receives some bad press so here are 15 positive things about working in the industry.
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.