AI

IP Australia introduces virtual assistant
News & Press Releases

IP Australia introduces virtual assistant

August 9, 2016 Last Updated: March 11, 2020
Justin

IP Australia introduces virtual assistant ‘Alex’ supplied by Nuance to provide an intelligent, 24-hour self-service customer experience.

Live Chat Training Tips for your call centre
Skills & Training

Live chat training tips for your call centre

July 25, 2016 Last Updated: November 30, 2019
Justin

If you offer live chat from your call centre, these 13 live chat training tips will ensure your team operate efficiently and deliver great customer service.

What is cyborg telemarketing
Technology (Advanced)

What is Cyborg Telemarketing?

January 13, 2015 Last Updated: October 20, 2019
Justin

The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.