Chatbots on the increase in Australia
News & Press Releases

Chatbots on the increase in Australia

The latest research has revealed a significant increase in the number of Australian businesses implementing chatbots and other self-service technology.

Nice inContact extends AI capability on CXone
News & Press Releases

Nice inContact extends AI capability on CXone

Nice have announced that through a partnership with Passage.AI they have extended the functionality of the CXone platform with AI capability through a conversational interface for an artificial intelligence chatbot without writing a single line of code.

Australian businesses falling behind in AI adoption
News & Press Releases

Australian businesses falling behind in AI adoption

A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.

Examples of chatbot functions for customer service
Technology (Advanced)

Examples of Chatbot functions

If you’ve been thinking about installing a chatbot or virtual assistant this article reveals some of the common chatbot functions you can use.

Benefits of Chatbots in CX
Technology (Advanced)

3 Key Benefits of Chatbots in CX

There a lots of benefits of chatbots in CX delivery including reduced costs, revenue generation and more so we take a deeping look into why you need a bot.

4 Questions to ask before launching live chat
Call centre management tips

4 common questions when launching live chat

We’ve got the 4 of the most common questions (and answers!) when launching live chat into your business helping you to improve the customer experience, lower costs and increase sales.

What is cyborg telemarketing
Technology (Advanced)

What is Cyborg Telemarketing?

The future has already arrived with cyborg telemarketing already in play – but just what is it? We look at the latest trend in telemarketing that uses technology to overcome language barriers to using telemarketing from cheap labour countries all at the push of a button.