Articles with 'Astia'

October 17, 2026

May 1, 2018 Last Updated: December 29, 2019
Justin

Less than a year after the official launch, ASTIA BPO & Customer Engagement Centre in Sydney has acquired more space to accomodate growth.

May 18, 2017 Last Updated: November 21, 2019
Justin Tippett

A new call centre outsourcer in Sydney has formally launched providing a range of call centre services from their Surrey Hills contact centre.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
How to manage angry customers

May 3, 2018 Last Updated: June 21, 2021

If you work in a call centre or customer service these expert tips will help you to manage angry customers and get the conversation back on track.

Using Emotion and Logic in Sales

March 3, 2021 Last Updated: May 31, 2025
5 Barriers to a Contact Centre Team Leaders Success

March 8, 2019 Last Updated: October 7, 2021
15 Essential Habits of Amazing Call Centre Team Leaders

June 10, 2020 Last Updated: September 12, 2021