Articles with 'Astia'

June 15, 2026

May 1, 2018 Last Updated: December 29, 2019
Justin

Less than a year after the official launch, ASTIA BPO & Customer Engagement Centre in Sydney has acquired more space to accomodate growth.

May 18, 2017 Last Updated: November 21, 2019
Justin Tippett

A new call centre outsourcer in Sydney has formally launched providing a range of call centre services from their Surrey Hills contact centre.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
Why the AHT metric should be extinct

November 9, 2016 Last Updated: June 30, 2023

With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.

How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
Getting past gatekeepers when cold calling

August 6, 2020 Last Updated: December 16, 2023
Coachable Call Structure

September 18, 2021 Last Updated: November 12, 2021

How to motivate employees at work

February 12, 2015 Last Updated: November 25, 2019
How to drive CX Values & Culture

February 27, 2019 Last Updated: July 28, 2020
Proven ways to keep your top performers

January 13, 2020