Articles with 'Astia'

September 6, 2026

May 1, 2018 Last Updated: December 29, 2019
Justin

Less than a year after the official launch, ASTIA BPO & Customer Engagement Centre in Sydney has acquired more space to accomodate growth.

May 18, 2017 Last Updated: November 21, 2019
Justin Tippett

A new call centre outsourcer in Sydney has formally launched providing a range of call centre services from their Surrey Hills contact centre.

False economies of a Customer Retention Strategy

February 6, 2017 Last Updated: June 21, 2021

Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?
The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.

How to manage a Team Leader’s time

June 16, 2021 Last Updated: July 28, 2021
How to ask sales discovery questions

January 21, 2021
Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020

6 Team Building Ideas for your Call Centre

August 29, 2017 Last Updated: December 30, 2019
3 Free Ways to Reward Your Call Centre Team

February 17, 2019 Last Updated: January 11, 2020
Six best practice ideas for motivating call centre agents

April 4, 2018 Last Updated: December 30, 2019