Articles with 'Astia'

November 6, 2026

May 1, 2018 Last Updated: December 29, 2019
Justin

Less than a year after the official launch, ASTIA BPO & Customer Engagement Centre in Sydney has acquired more space to accomodate growth.

May 18, 2017 Last Updated: November 21, 2019
Justin Tippett

A new call centre outsourcer in Sydney has formally launched providing a range of call centre services from their Surrey Hills contact centre.

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.
Understanding Erlang C for call centres

September 21, 2018 Last Updated: August 8, 2023

A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!

How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
Team Leader Job Description

November 2, 2021

7 tips on how to keep remote employees engaged

September 16, 2015 Last Updated: December 16, 2023
5 Ways to increase positivity in the workplace

July 10, 2017 Last Updated: January 4, 2020
4 Team Building Ideas for Call Centres

August 11, 2018 Last Updated: July 15, 2021