Articles with 'Astia'

April 28, 2026

May 1, 2018 Last Updated: December 29, 2019
Justin

Less than a year after the official launch, ASTIA BPO & Customer Engagement Centre in Sydney has acquired more space to accomodate growth.

May 18, 2017 Last Updated: November 21, 2019
Justin Tippett

A new call centre outsourcer in Sydney has formally launched providing a range of call centre services from their Surrey Hills contact centre.

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

How Leaders Build Teams

February 11, 2015 Last Updated: July 15, 2020
Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
10 reasons why Managers should be friends with their staff

April 27, 2017 Last Updated: July 15, 2020

A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
How to improve performance with gamification in call centres

August 19, 2015 Last Updated: December 16, 2023
3 Free Ways to Reward Your Call Centre Team

February 17, 2019 Last Updated: January 11, 2020