CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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August 16, 2026
HomeCallDesign

CallDesign

Call Design and BOS Global partnership
News & Press Releases

Call Design and BOS Global Holdings join forces

March 22, 2017 Last Updated: March 11, 2020
Justin

Call Design and Bos Global join forces as Bos Global announced its decision to purchase a 40% stake in the Australian Workforce Optimisation specialists.

POPULAR ARTICLES

  • Understanding Erlang C for call centres

    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
  • Do customers really care about the call centre location?

    Does using overseas call centres really matter?

    August 22, 2017 Last Updated: March 11, 2021
    Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • How to Make Remote Work Engaging and Fun
    How to Make Remote Work Engaging and Fun for Everyone
    January 28, 2021 Last Updated: October 15, 2021
  • 5 Traits of emerging leaders
    The 5 traits of emerging leaders
    January 30, 2015 Last Updated: July 15, 2020
  • Lessons I learnt from my first leadership role
    Lessons learnt from my first leadership role
    April 8, 2017 Last Updated: July 15, 2020

How to Boost Employee Engagement

  • 3 free ways to reward your call centre team
    3 Free Ways to Reward Your Call Centre Team
    February 17, 2019 Last Updated: January 11, 2020
  • How to build a staff rewards calendar
    How to build a staff rewards calendar
    April 14, 2016 Last Updated: January 11, 2020
  • Is there a link between employee friendships at work and staff engagement?
    The link between employee friendships and staff engagement
    August 27, 2015 Last Updated: November 25, 2019
Looking for the latest industry insights and expert tips? All new content is published on the ACXPA Website >
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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