CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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May 4, 2026
HomeCallDesign

CallDesign

Call Design and BOS Global partnership
News & Press Releases

Call Design and BOS Global Holdings join forces

March 22, 2017 Last Updated: March 11, 2020
Justin

Call Design and Bos Global join forces as Bos Global announced its decision to purchase a 40% stake in the Australian Workforce Optimisation specialists.

POPULAR ARTICLES

  • Why the AHT Metric should be extinct

    Why the AHT metric should be extinct

    November 9, 2016 Last Updated: June 30, 2023
    With changes to the way contact centres operate and a higher focus on quality, its about time you stop using the AHT metric for call centre agents.
  • how to engage call centre staff - best practice tips!

    Best Practice Tips to Engage Call Centre Staff

    September 19, 2016 Last Updated: June 21, 2021
    We share 13 expert tips on how to engage call centre staff that involves more than just movie tickets and free fruit platters.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • 5 step guide to providing feedback
    Quick 5 step guide to how to provide feedback to employees
    February 22, 2018 Last Updated: July 22, 2021
  • How To Discuss Your Call Centre Team’s Poor Performance With Your Boss
    How To Discuss Your Team’s Poor Performance With Your Boss
    July 15, 2020 Last Updated: October 11, 2020
  • 5 Tips for coaching call centre agents to improve performance
    Tips for coaching call centre agents
    January 29, 2015 Last Updated: July 15, 2020

How to Boost Employee Engagement

  • 3 Golden rules for employee recognition
    3 Golden rules for employee recognition
    January 6, 2015 Last Updated: January 4, 2020
  • 3 common myths used to justify contact centre employee attrition
    The 3 myths of contact centre employee attrition
    December 9, 2014 Last Updated: November 25, 2019
  • 3 free ways to reward your call centre team
    3 Free Ways to Reward Your Call Centre Team
    February 17, 2019 Last Updated: January 11, 2020
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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