CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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November 6, 2026
HomeCallDesign

CallDesign

Call Design and BOS Global partnership
News & Press Releases

Call Design and BOS Global Holdings join forces

March 22, 2017 Last Updated: March 11, 2020
Justin

Call Design and Bos Global join forces as Bos Global announced its decision to purchase a 40% stake in the Australian Workforce Optimisation specialists.

POPULAR ARTICLES

  • Understanding Erlang C for call centres

    Understanding Erlang C for call centres

    September 21, 2018 Last Updated: August 8, 2023
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
  • Top ten call centre KPIs and metrics

    What Call Centre Metrics and KPIs should you use?

    October 4, 2018 Last Updated: September 12, 2021
    Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.

OUR GOLD SPONSORS

TEAM LEADERS TIPS

  • Free download of a call centre team leader job description
    Team Leader Job Description
    November 2, 2021
  • Lessons I learnt from my first leadership role
    Lessons learnt from my first leadership role
    April 8, 2017 Last Updated: July 15, 2020
  • How leaders build teams
    How Leaders Build Teams
    February 11, 2015 Last Updated: July 15, 2020

How to Boost Employee Engagement

  • Does it really matter what you wear in a call centre?
    July 11, 2017 Last Updated: February 1, 2021
  • Building and Sustaining Team Momentum in a contact centre team
    4 Simple Steps for Building and Sustaining Team Momentum
    October 21, 2020
  • 3 Tips for Employee Empowerment in Call Centres
    Three tips for Employee Empowerment in Call Centres
    February 1, 2019 Last Updated: November 17, 2019
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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