CX Central is now the Australian Customer Experience Professionals Association (ACXPA). View website >

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July 6, 2026
HomeCallDesign

CallDesign

Call Design and BOS Global partnership
News & Press Releases

Call Design and BOS Global Holdings join forces

March 22, 2017 Last Updated: March 11, 2020
Justin

Call Design and Bos Global join forces as Bos Global announced its decision to purchase a 40% stake in the Australian Workforce Optimisation specialists.

POPULAR ARTICLES

  • Top ten call centre KPIs and metrics

    What Call Centre Metrics and KPIs should you use?

    October 4, 2018 Last Updated: September 12, 2021
    Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
  • The false economy of a customer retention strategy

    False economies of a Customer Retention Strategy

    February 6, 2017 Last Updated: June 21, 2021
    Customer Retention is a tactic widely used by companies across the globe but is it just a false economy that actually creates disloyalty with customers?

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TEAM LEADERS TIPS

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    Setting KPIs for Call Centre Team Leaders
    October 7, 2021 Last Updated: May 25, 2025
  • Lessons I learnt from my first leadership role
    Lessons learnt from my first leadership role
    April 8, 2017 Last Updated: July 15, 2020

How to Boost Employee Engagement

  • Do happy employees provide better customer service?
    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
  • Motivational Games you can play in the Contact Centres
    Motivational Games for Call Centres
    February 5, 2020 Last Updated: September 30, 2021
  • Does it really matter what you wear in a call centre?
    July 11, 2017 Last Updated: February 1, 2021
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NEW INDUSTRY ASSOCIATION in AUSTRALIA!

After 11 years, CX Central has now transitioned to the Australian Customer Experience Professionals Association (ACXPA).

ACXPA connects Australia’s contact centre, customer experience, digital service and customer service professions and has been founded, and is managed, by industry leaders to create better customer, business, career and industry outcomes. Learn more about ACXPA >

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