April 16, 2017Last Updated: December 16, 2023 Justin Tippett
In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.
March 8, 2017Last Updated: December 16, 2023 Justin Tippett
The Centrelink call centre certainly has its fair share of critics with horrendous wait times (if you can get through) but are things about to change in 2020?
September 18, 2014Last Updated: April 21, 2020 Justin
The CPSU claims over 7000 public service call centre jobs around Australia are at risk due to a deal with Telstra to answer Centrelink and Medicare calls
