CX Executive Tips

Who should manage social media customer support?

Who manages Social Media Customer Support is becoming an increasingly complex and important decision for organisations with serious consequences for failure when your business gets it wrong.

Social media management in contact centres
Technology (Core)

Social Media Management in Contact Centres

Ready or not the call centres social media awakening is occurring with more and more consumers using social media channels for business enquiries resulting in new challenges to manage the customer, data and staff.