Authentication

Authentication technology for contact centres

Using contact centre authentication technology like voice biometrics can save minutes off each and every call resulting in huge savings for the call centre and a better CX for your customers making it a true win-win scenario.

Of course, there are lots of other types and benefits of contact centre authentication technology and in this category, you will find all our articles written by industry experts.

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Contact Centre Authentication Technology Articles:

Does age impact voice biometrics accuracy

Does ageing impact voice biometrics accuracy?

February 8, 2017 Last Updated: December 27, 2019
Brett Beranek

We tested voice biometrics accuracy on movie stars comparing voice recordings from over 30 years ago to test if the voice biometrics engine still works.

Is there a new alternative to Voice Biometrics?

February 2, 2016 Last Updated: November 15, 2019
Justin

St.George Bank has just introduced a new alternative to Voice Biometrics technology that enables authentication via a mobile phone.

Use of voice biometrics in call centres on the rise

Using Voice Biometrics in call centres

January 25, 2016 Last Updated: November 16, 2019
Justin

Voice Biometrics popularity is on the rise delivering an improved customer experience and deliver efficiencies in contact centres. The technology is saving valuable seconds off every call and saving the customer the pain of having to identify themselves on every call. Its truly a win-win!