Articles with 'Customer Satisfaction' - CX Central

April 20, 2024

Poor customer experience in Australia

Poor customer experience in Australia costing $122B

April 6, 2016 Last Updated: February 14, 2020
Justin

Poor customer experience in Australia is costing businesses $122B according to new research by Accenture. More stats and four key tips to fix it.

The difference between customer satisfaction and customer experience

What’s the difference between customer satisfaction and customer experience?

October 1, 2015 Last Updated: July 5, 2019
Justin

We examine the difference between customer satisfaction and customer experience and why the difference matters to your customers and business.

3 ways to improve customer loyalty

3 Powerful tips to improve customer loyalty

January 8, 2015 Last Updated: December 1, 2019
Justin

We reveal 3 powerful tips to improve customer loyalty in your business that will lead to improved profitability and business sustainability.

ANZ Customer Experience transformation

The ANZ Customer Experience Transformation Journey

November 19, 2014 Last Updated: March 10, 2020
Justin

With eight million customers and 47,000 staff making changes was never going to be easy. We look at ANZ’s CX Transformation and how they achieved it.

What Call Centre Metrics and KPIs should you use?

October 4, 2018 Last Updated: September 12, 2021

Discover the top 10 call centre metrics & KPIs used today by managers including why, how they work and what to look out for.
Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

4 Quick Outbound Calling Tips Team Leaders Should Coach

September 1, 2020
Tips for coaching call centre agents

January 29, 2015 Last Updated: July 15, 2020
The 5 traits of emerging leaders

January 30, 2015 Last Updated: July 15, 2020

How to identify your ideal customer

January 4, 2021
A 5 step guide to staff engagement

November 29, 2014 Last Updated: January 4, 2020
The 3 myths of contact centre employee attrition

December 9, 2014 Last Updated: November 25, 2019

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