With over 2M customers and turnover of $4B, Sportsbet recently provided some great insight the strategy behind the Sportsbet Customer Experience transformation. Its a rare insight into how companies are using data and an multi-channel approach to customer acquisition and retention.
What is bad customer service costing your organisation? According to the latest research Australian businesses lose over 122 Billion dollars by not providing a great customer experience. Thankfully there is one simple solution to help improve your customer service that is free to implement and costs nothing to purchase.
You’ve heard of big data but find out why blending data science with call centres, especially in sales, will provide huge opportunities to increase sales conversions and improve service in your call centre.
